Privacy Policy

Last Updated: January 31, 2026 · Version 1.0

1. Introduction

This Privacy Policy describes the information collection, use, storage, and disclosure practices of RTRGRD in connection with the RTRGRD desktop application. The Application is an AI-assisted terminal workspace designed for network engineering professionals.

The Company is committed to protecting user privacy. The Application employs a local-first architecture wherein the majority of data processing occurs on the user's local device, and transmission to external services is minimized.

2. Information Collection

2.1 Information Provided Directly by User

Account Credentials. Email address and authentication tokens provided through Google OAuth during account registration.
Subscription Information. Payment and billing information processed through our third-party payment processor, Lemon Squeezy.

2.2 Information Collected Automatically

Usage Metrics. Aggregate counts of feature usage, including daily query counts
Subscription Status. Tier classification and associated usage quotas
Token Consumption. Aggregate AI token usage for billing purposes

2.3 Information Stored Locally (Never Transmitted)

The following categories are stored exclusively on your device and are never transmitted to Company servers or third-party services:

Network Credentials. SSH passwords, private keys, and enable passwords (encrypted using Electron safeStorage)
Device Configurations. Running configurations, interface states, routing tables
Terminal Session Data. Command history and terminal output
User Knowledge Base. User-uploaded PDF documents, learned command patterns
Local AI Models. IBM Granite and Google Gemma models

3. Sanitization Service

When you engage cloud-based AI features, the Application transmits contextual information to third-party AI providers after applying automated sanitization.

The Sanitization Service applies over 30 industry-standard pattern-matching algorithms to detect and redact:

Passwords in all formats (plaintext, Type 5, Type 7, Type 8, Type 9, bcrypt, scrypt)
RSA, ECDSA, and Ed25519 private keys
SNMP v1/v2c/v3 community strings and passwords
BGP, OSPF, and IS-IS routing protocol authentication keys
Bearer tokens, JWT secrets, API keys

LIMITATION OF LIABILITY FOR SANITIZATION: THE SANITIZATION SERVICE RELIES ON HEURISTIC PATTERN MATCHING AND CANNOT GUARANTEE 100% DETECTION OF ALL SENSITIVE DATA. THE COMPANY HEREBY DISCLAIMS ALL LIABILITY FOR ANY DATA LEAKAGE, EXPOSURE OF CREDENTIALS, OR SECURITY BREACHES RESULTING FROM THE FAILURE OF THESE SANITIZATION ALGORITHMS.

Defense in Depth: To further mitigate the risk of any potential sanitization bypass, RTRGRD utilizes Google Vertex AI Enterprise APIs. In accordance with Google's Enterprise terms, customer data is not used to train foundation models. Consequently, any data inadvertently transmitted remains isolated to your session and is not incorporated into the public model knowledge base.

4. Third-Party AI Providers

The Application utilizes Google's Cloud AI services (Vertex AI). By using the cloud features, you acknowledge that processed data is sent to Google under the following protections, as defined in the Vertex AI Data Governance Policy:

Zero Training Policy: "Google does not use customer data to train its foundation models." Your prompts and code snippets are never used to improve Google's public models.
Data Ephemerality: Data is processed in memory for the duration of the prediction request.
Ownership: You retain full ownership of all inputs (prompts) and generated outputs.

5. Your Data Control

RTRGRD is designed for local-first privacy. Most of your data never leaves your machine. You can:

Delete – Uninstall the application to remove all local data
Restrict – Enable Privacy Mode to route all AI queries locally (RTR-Apex)
Inspect – The Guardian Orb displays exactly what data is sanitized per request

For data-related questions, use the bug reporter (bottom-right corner of any page).

6. Contact & Governing Law

RTRGRD is developed and maintained by a solo developer. For support, questions, or bug reports, use the Bug Reporter widget available on every page.

Governing Law: State of New Mexico, United States

Terms of Service

Last Updated: January 31, 2026 · Version 1.0

1. Acceptance of Terms

These Terms of Service constitute a legally binding agreement between you and RTRGRD governing your access to and use of the RTRGRD desktop application.

BY DOWNLOADING, INSTALLING, OR USING THE APPLICATION, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREE TO BE BOUND BY THESE TERMS.

2. Description of Service

The Application is an AI-assisted terminal workspace for network engineering professionals, including:

SSH and serial terminal emulation
AI-assisted command suggestions and troubleshooting
Local knowledge base with device profiling
REST API integration for network device automation
Configuration checkpoint and rollback features

3. Subscription Tiers

Tier	Price	Details
RTR-Core (Free)	$0	30-day trial of Apex features, then core terminal features
RTR-Apex	$10/mo	Unlimited AI, multi-device debug, Privacy Mode, Expert Model Routing

4. Acceptable Use

You may use the Application solely for lawful purposes related to network engineering. You agree NOT to:

Access network devices without authorization
Use for unauthorized penetration testing
Reverse engineer or decompile the Application
Circumvent security features or usage limitations
Share account credentials

5. AI Features Disclaimer

EVEN WITH STATE-OF-THE-ART RETRIEVAL-AUGMENTED GENERATION (RAG), VERIFIED COMMAND DATABASES, AND CREDENTIAL SANITIZATION, AI-GENERATED CONTENT MAY STILL CONTAIN ERRORS, HALLUCINATIONS, OR SUGGESTIONS BASED ON OUTDATED OR INVALID TRAINING DATA. NO AI SYSTEM IS INFALLIBLE — YOU SHOULD ALWAYS VERIFY AI OUTPUT BEFORE EXECUTING COMMANDS IN PRODUCTION.

You acknowledge and agree that:

All AI-generated commands must be reviewed by a qualified professional before execution
You bear sole responsibility for consequences of executing AI-generated commands
The Company is NOT liable for network outages, configuration errors, or data loss

6. Limitation of Liability

To the maximum extent permitted by law, the Company shall NOT be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to:

Data Leakage: Exposure of sensitive data due to failure of sanitization algorithms
AI Errors: Consequences of executing incorrect AI-generated commands
Network Damage: Outages or configuration errors resulting from software use

The Company's total liability shall not exceed the greater of (a) amounts paid in the prior 12 months, or (b) $100 USD.

7. Termination

You may terminate by uninstalling the Application. The Company may terminate for Terms violations, non-payment, or fraudulent conduct.

8. Contact

For support and bug reports, use the Bug Reporter widget (bottom-right corner of any page).

Governing Law: State of New Mexico, United States

End User License Agreement

Last Updated: January 31, 2026 · Version 1.0

1. Grant of License

Subject to your compliance with this Agreement, RTRGRD grants you a limited, non-exclusive, non-transferable, revocable license to install and use the RTRGRD desktop application on devices that you own or control.

2. Scope of License

Permitted Activities

Install and operate the Software on compatible devices
Use to connect to network devices for which you have authorization
Access features according to your subscription tier

License Restrictions

Do NOT copy, distribute, sell, lease, or sublicense the Software
Do NOT modify, adapt, or create derivative works
Do NOT reverse engineer, decompile, or disassemble
Do NOT remove proprietary notices or marks
Do NOT use to develop a competing product
Do NOT share account credentials

3. AI Disclaimer

THE SOFTWARE INCORPORATES ARTIFICIAL INTELLIGENCE FEATURES. WHILE RTRGRD EMPLOYS ADVANCED RAG ENGINEERING AND VERIFIED DATA SOURCES TO SIGNIFICANTLY REDUCE HALLUCINATIONS, NO AI SYSTEM IS INFALLIBLE. THE LICENSOR MAKES NO WARRANTY REGARDING THE ABSOLUTE ACCURACY OR RELIABILITY OF AI-GENERATED CONTENT.

You acknowledge that:

AI-generated outputs may contain errors or inaccuracies
Human verification is required before executing any AI-generated command
You bear sole responsibility for consequences of relying on AI content
The Licensor is NOT liable for network damage or data loss from AI features

4. Data Handling

Local Storage: Sensitive information is stored locally with OS-level encryption
Cloud Features: Data transmitted to AI providers after sanitization
Privacy Mode: Routes all AI queries locally (RTR-Apex tier)

5. Intellectual Property

The Software and all associated intellectual property remain the exclusive property of RTRGRD. This Agreement does not transfer ownership—you receive only the limited license rights granted herein.

6. Disclaimer of Warranties

THE SOFTWARE IS PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND.

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL THE LICENSOR BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT, OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING, BUT NOT LIMITED TO, DAMAGES FOR LOSS OF BUSINESS PROFITS, BUSINESS INTERRUPTION, LOSS OF BUSINESS INFORMATION, DATA LEAKAGE, FAILURE OF SANITIZATION ALGORITHMS, OR ANY OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THE SOFTWARE.

The Licensor's total liability shall not exceed amounts paid in the prior 12 months, or $100 USD, whichever is greater.

8. Termination

You may terminate by uninstalling. The Licensor may terminate immediately for violation of this Agreement.

9. Contact

For support and legal inquiries, use the Bug Reporter widget on any page.

Governing Law: State of New Mexico, United States

BY INSTALLING OR USING THE SOFTWARE, YOU ACKNOWLEDGE THAT YOU HAVE READ THIS EULA, UNDERSTAND IT, AND AGREE TO BE BOUND BY ITS TERMS.